hj77's Privacy Policy

1. Introduction and Scope

hj77 ("we", "us", or "the platform") is committed to creating a safe and reliable gaming environment for online entertainment players in Bangladesh. This privacy policy describes how we collect, use, store, and protect your personal information when you use our website, mobile version, and related services.

By using any hj77 service, you are considered to have fully accepted the terms of this privacy policy. This policy is an integral part of our Terms and Conditions. If you disagree with any part of this policy, please refrain from using our services and contact us at [email protected].

2. What Information We Collect

hj77 collects various types of information to operate our services, verify accounts, process financial transactions, and improve the user experience. Details are provided below:

2.1 Personal Information Provided Directly by You

Information you provide directly when registering an account or using our services:

• Full name and date of birth (for age verification — for users aged 21 and above only)
• Email address and contact information
• Password (stored in encrypted form)
• Bank account or mobile banking details (bKash, Nagad, Rocket, Upay)
• National ID or passport number (for identity verification)

2.2 Technical Information Collected Automatically

Information collected automatically while you use our services:

• IP address and device identification information
• Browser type, operating system, and device characteristics
• Session duration, page visit history, and click activity
• Information collected through cookies and similar tracking technologies
• Network connection details and geographic location (country/region level)

2.3 Transaction-Related Information

Information stored to manage financial activity:

• Deposit and withdrawal history (minimum ৳500 per transaction)
• Payment method details and transaction timestamps
• Gaming activity and betting history
• Bonus and promotion usage records

3. Purpose of Using Your Information

hj77 uses collected information only for specific and legitimate purposes. We ensure that your information will never be used for unauthorized purposes.

3.1 Service Operation and Improvement

• Creating, verifying, and managing accounts
• Processing and verifying financial transactions
• Personalizing the gaming experience and improving service quality
• Resolving technical issues and monitoring platform performance

3.2 Security and Fraud Prevention

• Detecting and preventing fraudulent activity
• Ensuring account security and blocking unauthorized access
• Complying with anti-money laundering (AML) regulations
• Verifying user identity and confirming age

3.3 Communication and Support

• Providing 24/7 live chat support
• Sending important account-related notifications
• Sending security alerts and transaction confirmations
• Promotional offers and updates (if you have given your consent)

4. Information Sharing and Disclosure

hj77 places the highest importance on the confidentiality of your personal information. Your information may be shared with third parties only in the circumstances described below:

4.1 Service Provider Partners

We work with trusted technology and payment partners to operate our services. This includes payment processors (bKash, Nagad, Rocket, Upay), identity verification services, and cybersecurity providers. These partners are bound by contractual confidentiality obligations.

4.2 Legal Obligations

In the case of a court order, a request from an investigating authority, or a legal requirement, we may provide necessary information to law enforcement agencies. In such cases, we always provide only the minimum necessary information within the limits of the law.

4.3 Business Transfers

If hj77's business operations are subject to a merger, acquisition, or asset sale, user information may be transferred. In such cases, you will be informed in advance and the protections of this privacy policy will continue to apply.

5. Cookies and Tracking Technologies

The hj77 website uses cookies and similar technologies to improve your browsing experience and ensure service performance.

5.1 Types of Cookies

• Essential Cookies: Required for maintaining login sessions, storing security tokens, and running core service functions. These cannot be disabled.
• Functional Cookies: Remember your preferences, language settings, and customizations.
• Analytical Cookies: Collect information about user behavior to improve the service — this is completely anonymous.

5.2 Cookie Controls

You can disable non-essential cookies by changing your browser settings. However, this may limit some service functionality. Disabling cookies may cause login sessions to not work properly.

6. Data Security Measures

hj77 applies industry-leading security measures to protect your personal information. Our security framework is continuously reviewed and upgraded.

6.1 Technical Safeguards

• All data transmission is secured through SSL/TLS encryption
• Stored data is encoded with industry-standard encryption algorithms
• Firewall and intrusion detection systems are active
• Regular security audits and vulnerability assessments are conducted
• Two-factor authentication is available

6.2 Organizational Safeguards

• Data protection training is mandatory for staff
• Data access is controlled on a need-to-know basis
• An immediate response plan is in place in the event of a data breach

7. Data Retention and Deletion Policy

hj77 stores your personal information only for as long as necessary. Retention periods are determined based on legal requirements, service needs, and legitimate business interests.

7.1 General Retention Periods

• Active account data: for as long as the account remains active
• Financial transaction records: for the period required by law
• Communication and support records: for a set period after resolution
• Even after account closure, certain information may be retained for a defined period for fraud prevention and legal protection purposes

7.2 Data Deletion Requests

You may submit a request to delete your personal information by emailing [email protected]. However, retaining certain information may be necessary due to legal obligations or ongoing investigations. In such cases, we will inform you of the detailed reasons.

8. Your Rights and Choices

Ensuring your control over your personal information is a core part of our policy. Your rights are described in detail below:

8.1 Right to Access Your Information

You may request a copy of the information hj77 holds about you at any time. Send this request to [email protected] and we will respond within a reasonable timeframe.

8.2 Right to Correct Your Information

If your profile contains incorrect or incomplete information, you may request a correction. Our support team will take the necessary steps as quickly as possible.

8.3 Right to Withdraw Consent

If you have given consent for marketing communications, you may withdraw that consent at any time. However, it may not be possible to stop processing information that is essential for operating the service.

8.4 Right to Lodge a Complaint

If you believe your data protection rights have been violated, please contact us directly first. We always strive to resolve user concerns quickly and effectively.

9. Privacy Protection for Minors

hj77's services are operated exclusively for adults aged 21 and above. We do not knowingly collect information from any minor.

Age verification is strictly followed during account registration. If we learn that a minor has created an account, that account will be closed immediately and all collected information will be securely deleted.

If you believe that a minor is using our platform, please notify us immediately at [email protected]. Further details are available on the Responsible Gaming page.

10. Policy Changes and Updates

hj77 reserves the right to update this privacy policy from time to time based on service improvements, legal changes, or business needs.

10.1 Notice of Changes

When significant changes are made to the privacy policy, we will:

• Update the "Last Updated" date at the top of this page
• Send a notification email to registered users
• Notify users via a pop-up notification when they log in to the platform

10.2 Continued Use After Changes

If you continue to use hj77's services after a policy update, you are considered to have accepted the terms of the updated policy. If you do not agree with the changes, you may contact [email protected] to request that your account be closed.

11. Contact and Support

If you have any questions, concerns, or requests regarding this privacy policy, please contact us. Our support team is available in Bengali seven days a week, twenty-four hours a day.

For more information, visit our Terms & Conditions, Responsible Gaming and FAQ pages.